Returns & Refunds
If something isn't right, you have 30 days from delivery to return it.
What can be returned
Items must be unworn, unwashed and in their original condition, with all tags attached.
How to start a return
- Email support@scarletandsable.com within 30 days of delivery with your order number and the item(s) you would like to return.
- We reply within one business day with our US return address and instructions.
- Pack the item securely and send it back with a tracked service. Please keep your proof of postage.
Return shipping costs
- Change of mind (including size or style): the customer pays the return postage.
- Faulty, damaged or incorrect items: we cover everything. Email us within 14 days of delivery with your order number and a photo or video of the issue, and we will send a replacement or a full refund at no cost to you. If we need the item back, we provide a prepaid return label.
Refunds
Once your return arrives and is checked, we refund the item price to your original payment method within 5–10 business days of receipt. We email you when the refund is issued. Your bank may take a few extra days to show it.
Exchanges
To exchange for a different size or colour, return the original item for a refund and place a new order for the item you want.
Cancellations
You can change or cancel an order within 12 hours of placing it by emailing support@scarletandsable.com.
Contact us
JT Brands LLC
1915 Rocklund Dr, Wenatchee, WA 98801, United States
UBI (Washington State): 606 297 748
Email: support@scarletandsable.com
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