Shipping policy
Every Scarlet & Sable order ships free within the United States.
Where we ship
We ship to all 50 US states. We do not currently ship outside the United States.
Cost
Standard shipping is free on every order, with no minimum spend.
How long it takes
- Processing: 1–3 business days to prepare, quality-check and dispatch your order.
- Delivery: 6–12 business days once dispatched.
- Total: most orders arrive within 7–15 business days of being placed.
Business days are Monday to Friday, excluding US public holidays. Orders ship from our fulfillment partner.
Tracking
Every order is tracked. When your order is dispatched, we email you a tracking link. You can also follow your order on our Track Your Order page.
Changes and cancellations
You can change or cancel your order within 12 hours of placing it. Email support@scarletandsable.com with your order number. After 12 hours your order may already be in processing, but you can still return it under our Returns & Refunds Policy.
Delayed or lost parcels
If your order has not arrived within 15 business days, email support@scarletandsable.com with your order number and we will check its progress with the carrier. If the carrier confirms your parcel is lost, or its tracking shows no movement for 20 business days, we send a free replacement or a full refund.
Parcels marked as delivered
If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your building's mail area, then email us within 7 days. We will open an investigation with the carrier and help you through it.
Damaged or incorrect items
If your order arrives damaged, faulty or incorrect, email support@scarletandsable.com within 14 days of delivery with your order number and a photo or video of the issue. We send a free replacement or a full refund. See our Returns & Refunds Policy.
Address accuracy
Please check your shipping address at checkout. If you notice a mistake, email us within 12 hours so we can correct it before dispatch. If a parcel is returned to us because the address entered at checkout was incomplete or incorrect, or because delivery was refused, we can reship it once the address is confirmed, and the cost of reshipping may apply.
Contact us
JT Brands LLC
1915 Rocklund Dr, Wenatchee, WA 98801, United States
UBI (Washington State): 606 297 748
Email: support@scarletandsable.com
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